Ongoing battle against mediocrity

Yes, it is on going and no I am not perfect.  The thing is I keep trying and will continue to keep trying to stay far above that line.  Once a week or so an experience or lack there of sets me off and just makes me wonder.  This is not to say I expect to change the world it is instead to say I will not sit idle while mediocrity tries to infiltrate my world.

So on to this week.  I chose to visit a local doctors office for a second opinion. **I am perfectly healthy** an event in my family had me see a cardiologist.  This was an excellent experience from top to bottom.  Then I was referred to another doctor, not as good an experience but still  satisfactory.  Doctor number 2’s office can certainly learn from Doctor 1’s office.  IT IS NOT ENOUGH TO JUST BE A GOOD DOCTOR  I want an overall good experience.  So Doctor 2 wants me to see a third doctor, ok I said and we agreed on one doctor in the practice.  Now this Doctor had previously helped my wife so I said fine, made the appointment.  Fast forward to Friday the 15th, yes needed two days to decompress, and the fun begins.

Both previous doctors called to confirm appointments this one did not.  Yes, I should have double checked but I still ended up at the wrong office.  While at the wrong office I stood at the window for 5 minutes before approached than 5 more minutes while waiting for an answer.  On to the right office.  Now this firm happens to serve many cancer patients, my thought is you should be catering to these people the best you can.  Instead they were waiting in a drab, boring, waiting room.  Bad paint, bad, uninspiring art work, no magazines, bad wi-fi.   Just terrible.  Than I come to realize, after talking with three older women, that waiting an hour or more is common.  Bull****!  You make an appointment you keep an appointment.  Life happens, I get it but you need to explain what happened.  YOU HAVE NO RIGHT TO WASTE MY TIME.  See although I may have been the only healthy person in the waiting room I am exactly the same as the people there, we all do not know how much time we have left and nobody has a right to take any of this time from us.

This is PATHETIC, from a business standpoint and on a human level makes me want to vomit.  Instead of vomiting I went and stood up for myself and the others and tried to validate what was causing the wait.  The staff offered to change my appointment to another doctor.  Even changing to another doctor kept me waiting for over an hour.  As far as that doctor, just another example of an educated person with no education on how to treat people.  As he walked out on me in the middle of our conversation.  Apparently he was done.

Bottom line, I can get over running a bad business but you and I have no right to waste anybody’s time.  But, letting people treat you this way is also part of the problem.  PLEASE stop accepting mediocrity.

Just some thoughts.