Happy to see that this from 2012 is still relevant https://theinsurancebill.com/?p=188
On the other hand, it is disappointing to know that although the industry has advanced, it really hasn’t. The excuses are still the same. The lack of interest in the customer is still there.
But what has changed? In theory, there are more tools today to help you “review” your auto and home insurance. In reality, they may connect to more companies but the tools are not much better. Carriers are spending more to find people instead of spending more to keep people.