So most of us have friends. They come in all shapes and sizes. You are closer with some more than others. Some you hang out with more often. Some are “on-line” friends or “work” friends but they all get the label friends. They all on some level have a place in your world.
At the same turn, each of them needs or wants something from you. Some need/want more than others. At various times one or more of them may need a lot from you. Over time some friends sort of increase in value(feelings) while others get less. But they are all still your friends.
If you wanted to get morbid about it you can break it down like this;
- Some friends will come to your funeral to see you one last time
- Some will come out of respect for your family even though you are not so close
- Some will not make it but may say a silent prayer and take some time to grieve or celebrate you
- Some will hear of your passing, feel bad for a moment and move on
I think the key in that scenario is making sure that no one is happy you passed.
So how do you treat your friends. Like I wrote earlier, they are all treated a little different but on some level they are all the same. They may have different levels of value and importance but they are all still valuable and important. We also know that at some point, one or many of them may have some difficult times that you may choose to or have to help with.
Do we charge them a fee for this “extra” help? NO we know it is part of the equation. We know that friendship is a long term thing. We know that if we choose good ones, some would even say the right ones, the good times will far outweigh the bad. **We know we are not for everybody but we try to be good humans and be flexible. We don’t treat anyone as a lesser human, we are just friendlier with some more than others** We know that friendships come with a lot of things that really cannot be measured. We know that most friends know that friendship is a reciprocal relationship. We know that when we can, we take on a little more responsibility.
So if this is how most of us live life, why should how an insurance company treats a customer be any different?