Interesting day last week. Had a few minutes before a meeting so I stopped into Office Depot to buy some markers . No big deal, like a $5 purchase and at 9:00 in the morning there is no one there. Then Bobbi and I met at the register. I really like that Office Depot will e-mail me my receipt; 1 less piece of paper, easier for tracking. Today Bobbi decided he wanted to make the decision for me and pressed “print receipt” . I said Bobbi why did you do that he said he was moving things along. At this point there were 8 or so employees in the store and 1 customer, none of which were on line with me.
The Lesson; DON”T BE BOBBI! Allow me to do the transaction how I want to do the transaction. If you give me options let me choose them. I may be open to a suggestion BUT don’t make the decision for me. Any decision is better if I make it and I own it. This goes for the decisions you make on your own and if you are helping someone buy something you are selling.
Later in the day, which actually had lots of solid moments besides these two, I went for a haircut. If you have ever seen me I basically have worn my hair the same way for about 10 years. Short. There may not be an easier haircut then mine, get a #4 clip, run it all over my head, square up the back and side burns and walla your done. Stat to finish should be under 10 minutes so you actually make more per minute doing my haircut because it is so easy. Now I value my time to much to wait for a particular barber and today’s woman has cut my hair before. Today I left thinking somewhere in the world there is a trained monkey who could have been more gentle on my scalp, feel free to forward me a video. Finally she whacked my head one time that resulted in a fairly loud “Jesus” being said and that was it. Very happy that I had exact change.
THE LESSON; When presented with an easy situation take advantage of it instead of messing it up. The clippers in a barbershop are a necessity, know how to use your tools at your “job” whatever they may be. If you rely on tips as part of your income EARN THEM
That’s enough for now. Just some thoughts.