**GEARED towards brokers/agents, feel free to read on regardless of who we are**
1. So if you have a customer and the service/product you are providing has not improved but you are now charging more for it, is this right?
2. So last year you had 100 customers to start and ended the year with say 120. BUT 30 of those are completely new because you lost 10 of those you started with. Is this good? Why did you lose them? Was this avoidable?