Enterprise part 2

DISCLAIMER;

  1. Mistakes happen.  
  2. I make plenty of them.
  3. I really value time and may have an unfair advantage and/or extra motivation in this category

So I thought I was done when I wrote this letter to Enterprise yesterday.  Then minutes after writing it Enterprise called and said they should not have given me the car I had, could I please swap it out.  I replied to this message at about 10:00 a.m.  We agreed they had a comparable car **honestly the Ford Fusion may be fancier than the Chrysler 200 but it is not an upgrade** and we agreed that we can exchange cars at 1:00 at my home.  Simple enough, mistake happened, I said no problem I would be happy to help and went about my day.

Appreciate your agent…if

Yes I believe the agent, me, works for you, the customer.  This is no different than any time you are spending money on a product or service.  This relationship tends to go better if you appreciate the person providing the product or service.  How do you do this?

UPDATE 5/19/2015

How do you “appreciate”‘ the person you are paying for a service?

  1. Give them a chance to work for you.
  2. Rather than carrying over the poor previous experience you may have had give your potential new agent the chance to shine without thinking he or she is as bad as the last one.