“He knows everybody” and more useless wrong uses of phrases

I get it I know they are expressions but please use some caution.  How about ” he/she knows a lot of people”?  Makes more sense than saying everybody from a grammatical standpoint it is also more more logical.

How about the word “know”  do you really know someone?  My guess is you maybe getting to know someone or have a good sense of who the person is.  When you know someone my guess is you need to think to yourself; Do I know them to the point that I will point my name next to theirs and refer them?  Not that you need to stand by their work, things happen.  But what I mean is if you really “know” someone you should be willing to share them with others and be willing to risk a piece of your reputation when referring them.

Delusions in insurance

1. We want to be the largest in america…. WHO CARES my guess is your policyholders don’t.

2. We can save you $480 or 15% or an average of … WHO CARES reality is saving that amount of money just means something was wrong.

3. Rates go up due to inflation…MOSTLY CRAP rates go up to keep the bottom line healthy. If people knew how much money was floating around in insurance they would go bonkers

4. Discount double check, in good hands, join the nation, like a good neighbor…SLOGANS are for the company not for you.  Sooner the companies put more resources into helping their policyholders and less into marketing the sooner you will see insurance improve.

Took weeks of jabs and then a wonderful right hook

And actually the right hook was delivered by Seth Godin.  Having read Thank You Economy and Crush It I knew I would enjoy Gary’s latest but for some reason I kept delaying.  See I am attempting to consume all I can on-line but like a few other authors who bring great value to me it was time for me to do a little something in return.  Actually three copies were bought; 1 for me, 1 for Holly and 1 for a new potential partner.  With my copy read and highlighted it will now go to a potential new hire so I can speed up there learning curve.  So the review;

Let’s make rate increases more interesting

Generally a conversation starts with  ” wow I got my renewal and the rate is up…”  followed by them explaining how they looked at last years policy and are now not happy.  How about this, if  you are going to raise the rates you must put last years rate right next to the new one.  Followed by a sentence like;

” We raised our rates due to a tough year, sorry.”

or

” Your rate is up because we ran your motor vehicle report.  Please drive more responsibly.”

or

11 things from 11 years

So on the 11th day of the 11th month I have just finished 11 years in insurance.  Like most 11 year stretches there is a lot that has been learned.  But what stands out?  Well more then 11 things but I’ll pick 11 anyhow.

1. Reserve your loyalty for people not companies.  Although my first 8.5 was with one company, my last 2.5 have confirmed this statement.  You are a policyholder and they all like you as long as you are paying your bills and not having claims.  Mess up either of those two and see how much they like you.  Instead find a human being that can reciprocate your loyalty.

Can you do more while being the best?

Kind of liken this one to “Gym Class Theory”

So while in gym class, more times than not there were captains when picking teams.  Now as a captain you are choosing the people who will help you win whatever it is you are playing.  What are you thinking about?  Hopefully the correct people you can pick in order to win whatever it is you are playing.

Enterprise part 2

DISCLAIMER;

  1. Mistakes happen.  
  2. I make plenty of them.
  3. I really value time and may have an unfair advantage and/or extra motivation in this category

So I thought I was done when I wrote this letter to Enterprise yesterday.  Then minutes after writing it Enterprise called and said they should not have given me the car I had, could I please swap it out.  I replied to this message at about 10:00 a.m.  We agreed they had a comparable car **honestly the Ford Fusion may be fancier than the Chrysler 200 but it is not an upgrade** and we agreed that we can exchange cars at 1:00 at my home.  Simple enough, mistake happened, I said no problem I would be happy to help and went about my day.

Who uses the phone book?

So like a lot of people, a phone book shows up in a plastic bag in my driveway.  Seems like it happens a couple of times each year.  For whatever reason this weekend I decided to open the bag.  Yes, it is smaller than I remembered.  It is also apparently very eco-friendly addition produced by Hibu .

Now, I am sure somebody keeps them and uses it a few times a year.  My household does not, fortunately today is garbage day so it is now in the recycle bin.  I did learn about www.yellowpagesoptout.com and have now opted out of the three available books.  Now what?

The Calvary has arrived?

Birchyard hires Holly Maserjian

                     New hire enhances productivity

 

 

Wappingers Falls N.Y. (June 3, 2013)-Birchyard is excited to announce its recent hire of Holly Maserjian. She will join the Birchyard team as an aspiring insurance agent. Within this role, Maserrjian will brainstorm strategies and guide each client through the insurance process. New to the insurance world, Maserjian is determined to take on the challenge.

 

“Holly will enhance the company’s ability to keep up with the demand for the customized solutions.” Billy Van Jura, founder of Birchyard, said. “She provides more resources for our existing clients.”